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How do I return an item?


Need to return a product? Spectrum Scientifics allows returns on most products for up to 30 days. Products must be in new-in-box condition. Please contact us by phone at 267-297-0423 or by email at [email protected] to arrange for returns. Return shipping costs are the responsibility of the buyer. All returned products are subject to inspection. Products displaying use, misuse, or other damage will not be accepted. Upon completion of the inspection the return items refunds will be made. Note that shipping costs will not be refunded.

Returning of Toys, Binoculars, and other consumer items:   Products must be returned in original manufacturer's packaging.  A full refund will be made for product(s) returned. Shipping & Handling costs will not be refunded.

Returning of Industrial Items (Lab Equipment, Incubators, Classroom equipment, etc) Products costing less than $150 will be refunded fully if returned in new, unused condition. Products costing more than $150 may be subject to a restocking fee. This fee can range from 10-25% of the product's price depending on its manufacture.

Returning Labware: Due to sanitary and safety concerns, glass or plastic labware may not be returned.

Return of Laboratory Furniture:  Laboratory Furniture is built on demand and cannot be returned. Please be aware of this ad check all measurements and requirements. 

Return of  non-powdered Agar & other growth materials: These items are grown on demand and so cannot be returned once ordered. 

Please contact us at 267-297-0423 or [email protected] if you have any questions regarding this.

Defective items: Please contact us regarding defective or broken products. Products may be subject to repair or warranty from the manufacturer. Most smaller items may require replacement or refund.